FAQ's

If you cannot find the answer you are looking for on this page, please do not hesitate to call the store directly. One of our water treatment specialists will be happy to answer any questions you may have.


How do I know if my softener is working?

Do you have a sinking suspicion that your water softener isnít working and is no longer softening your water? Perhaps youíre seeing water spots on the shower door or youíve noticed a sudden change in household water pressure?

Many people are able to immediately feel the difference between soft and hard water. Hard water may cause your skin to feel dry and itchy after a shower or inhibit you from get any soap suds to form in the kitchen sink. Softened water should feel slippery, produce lots of suds, and not leave a scale residue on your appliances or glassware.

While most water softeners need little care and will last for many years Ė problems may occasionally occur. If your water softener is not working properly, there are several things to watch for:

  • First, check to make sure you have plenty of salt pellets in your brine tank. We only recommend using Windsor System Saver II salt pellets, which can be purchased at local hardware and/or grocery stores.
  • Check for salt build-up in the brine tank. If a crust or salt bridge has formed, use a long broom handle to break up the salt or empty the brine tank entirely and give it a good cleaning.
  • If you have a filter ahead of your water softener, check to see if filter cartridge needs changing. We recommend changing the pre-filter cartridge regularly to ensure excess sediment does not enter the softener system. If you notice a drop in pressure in your home this could be due to a clogged pre-filter cartridge.
  • Water levels in the brine tank should not be higher than a few inches. If the water level in your brine tank is higher than normal, this may be an indicator that your system has a drainage issue and needs to be serviced.

How do I know if my water is hard?

By definition, soft water is water that contains low concentrations of magnesium & calcium ions. Water is considered 'soft' when the concentration of calcium & magnesium ions are below 1.0 grain per gallon (GPG). Depending on the source of your water, hardness levels can range broadly. In the City of Barrie and surrounding areas, hardness levels range anywhere from 10 GPG to 25 GPG.

Aquamart is able to complete a water analysis for water hardness in store. We can also direct you to a specialized water testing organization that can provide a more detailed analysis of your water for you. After testing the quality of your water, we will help you interpret the results and determine if any treatment is necessary.

How do I maintain my water softener?

Unlike furnaces and other home appliances that require regular servicing, a water softener generally needs little care and will last for many years if maintained properly. The following is a list of maintenance duties that should be carried out by homeowners:

  • Check salt levels at least once a month; itís easy to do. Just lift the tank lid and look inside; if the tank is less than half full, add more salt.
  • When adding salt to the tank, check to make sure that existing salt in the tank is not clumped or 'bridging'. Use a long broom handle to break up any large chunks of salt.
  • Ensure salt levels are decreasing over time. This is an indication that the system is using salt and performing properly.
  • If your water softening system includes a sediment filter, see to it that the filter cartridges are changed regularly.

While most softeners need little care and will last for many years Ė problems may occasionally occur. If your water softener is not working properly, there are several things to watch for:

  • Check for salt build-up in the brine tank. If a crust or salt bridge has formed, remove it using a vacuum, clean with soap and water, and rinse well.
  • If you have a filter ahead of your water softener, check to see if filter cartridge needs changing. We recommend changing the pre-filter cartridge at least twice a year to ensure excess sediment does not enter the softener system. If you notice a drop in pressure in your home this could be due to
  • Water levels in the brine tank should not exceed

How much does installing a water softener cost?

The cost of installing a water softener may vary significantly, depending on the model you're interested in and the water quality in your home. We offer free no obligation estimates, so please contact us for a personalized quote.

What does 'hard' and 'soft' water actually mean?

Hard Water Problems

Water very commonly contains elements such as magnesium and calcium from dissolved rocks, leading to an increase in the hardness levels of water. Hard water can produce a rock-like scale that builds up in pipes, water heaters, plumbing fixtures, dishwashers and other water-related appliances. This scale will reduce water flow, clog valves and vents and create maintenance problems reducing the life of your appliances.

If you have hard water, you may see staining or scaling build up on your sinks, tubs, showers and clothing; scaling deposits on your glassware; and damage due to scale in your pipes and appliances. You will also notice less lather from your shampoos/soaps and a filmy dry feeling on your skin. Often, types of skin irritations are tied to hard water.

Soft Water Benefits

Water softeners remove the minerals that make water hard. Soft water means less mineral and soap residue on yours skin, hair, dishes and silverware. What's more, using soft water extends the life of your appliances, such has coffee makers, dishwashers, washing machines and water heaters.

Which models of water filters and softeners do you sell/install?

We offer a variety of models from brands such as Kinetico, Aquamaster and Hydrotech, featured in our showroom in Barrie. Visit us to find the best water filter or softener for your needs or check out our brands page for more information.

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